Your questions answered

 

  • How does self-storage work?
    • Max Self Storage sites offer purpose-built, self-contained and lockable rooms that you can hire for short or long periods. You have free access at any time during opening hours.

  • Who can use self-storage?
    • Almost anyone who needs extra space can use our facilities, including private individuals, local groups and businesses. The space can be used for long-term storage of items such as furniture, or for seasonal goods and other types of temporary uses.

  • How much space do I need?
    • This depends on what you need to store.  As a guide, you would need around  50 sq ft of storage for the contents of a typical one-bedroom flat, with more like 150 sq ft needed for a large house.  Units are 7-8 feet high, so stacking is possible.  You are welcome to call us on 0800 988 4439 for expert advice, or visit your nearest branch to view some units for yourself. There's no need to make an appointment.

  • What sizes of units are available?
    • Unit sizes vary by location but typically range from the size of a small garden shed up to the size of a double gargae. Lockers are available to rent in some locations, and you can rent more than one unit if required.

  • What are the charges?
    • Your rental price will depend on the size of your unit and the location of the facility. Units on upper floors are typically cheaper than ground floor units. To obtain a detailed quote, call your local branch or complete the Get a Quote form on this website. 

      Rental is paid monthly, with one month’s security deposit.  You will usually need to give two weeks’ notice when vacating a unit, and charges will be calculated up to the end of that two-week period.  Provided there is no damage to the unit, your deposit will be returned after you empty it.

  • How do I rent a unit?
    • Ask us for a quote, or call us on 0800 988 4439 and explain what you need.  After completing a simple licence agreement and paying for first month’s storage, along with a deposit, you can have immediate access.  To move in, bring with you a photo form of ID (photo driving license or passport) and proof of address. We will then complete a simple license agreement and with payment of your first month's rental, along with (refundable) security deposit you can have immediate access to your unit.  You will need a padlock to secure  your storage unit, and you will  need to provide proof of insurance, or buy it from us.  There are no other fees, as long as future payments are kept up to date.

  • How long can I rent for?
    • There is no minimum length of stay, but you will be charged for a minimum 28 days storage. 

      You can stay as long as you wish, provided your rental payments are up to date.

  • What about insurance?
    • If you don’t arrange insurance with us, you will need to lodge with us details of the insurance that you have arranged elsewhere. You can buy £2,000 worth of cover from us for as little as £2.24 per week.

      For our full terms and conditions regarding our insurance services please download our insurance PDF document.

  • Do you offer a Price Match Guarantee?
    • We will endeavour to match any competitor quote. The competitor's quote must be presented to us in writing. It must offer a similar type of storage, and the competitor must be within 2 miles of our store.

  • Is there anything I am not allowed to store?
    • Most everyday items are fine, but there are exclusions for flammable, toxic and perishable materials and for livestock. We prohibit the storage of anything containing a lithium-ion battery with a rating of 160Wh or higher; this includes e-bikes, e-scooters, and all other forms of electric vehicle. A full list of prohibited items can be obtained from your local branch. Please call us on 0800 988 4439 if you have questions about specific items.

  • Can I upgrade to larger unit at a later date?
    • Yes, subject to availabilty, we offer you the flexibility to move your belongings to a larger or smaller unit when required.

  • Can I store hobby equipment?
    • If you have a wind-surfing board, camping equipment, bicycles, sailing equipment or just about anything else, self storage is the perfect way to keep your kit in a convenient place.

  • What about business equipment?
    • Businesses store an enormous range of things with us, whether archive files, seasonal goods, surplus stock or spare furniture.  Because you retain easy access, self storage offers an ideal alternative to more expensive alternatives such as extra office or warehouse space.  Some businesses even operate what amounts to a mini distribution centre.

  • Can you help with house moves?
    • Our staff will be happy to recommend local companies who can help you move your belongings. Please contact your nearest branch for details. For large, long distance or international moves, you can contact our sister company, GB Liners. A link to their website can be found in the footer at the bottom of this page.

  • Do I need to take any precautions when storing household contents?
    • Avoid packing crucial items such as passports or bank books.  Your clothes will usually be fine without mothballs, as vermin control is carefully maintained.  It is worth using the original transit bolts in washing machines so they are not damaged while moving.  Finally, when stacking goods, start with the heavier and more robust items, with lighter and delicate objects higher up.

Ralph Borthwick Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

This is the second time I have used max storage and I would not hesitate to use them again I had to go to the unit a few...

Yesterday Trustpilot logo 4.8 / 5 125 reviews

Ms Sarah Osborn-Smith Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Needed last minute storage. Everyone very helpful. Storage is clean and well lit.

last month Trustpilot logo 4.8 / 5 125 reviews

Adrian Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Does the job well.

September 2025 Trustpilot logo 4.8 / 5 125 reviews

Customer Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Very reassuring

September 2025 Trustpilot logo 4.8 / 5 125 reviews

Customer Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Clean, well managed storage units in Cirencester. Would definitely recommend.

September 2025 Trustpilot logo 4.8 / 5 125 reviews

Scarlet Rozard Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Very easy and very helpful

August 2025 Trustpilot logo 4.8 / 5 125 reviews

Dom Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

The team working at the Cirencester branch are fantastic. Helped me to arrange storage very quickly, the whole process was...

August 2025 Trustpilot logo 4.8 / 5 125 reviews

Customer Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

Got me sorted quick @ the Cirencester location

June 2025 Trustpilot logo 4.8 / 5 125 reviews

Dr Green Trustpilot starTrustpilot starTrustpilot starTrustpilot starTrustpilot star

All very straightforward. Great customer service, good communication and nice people to deal with at the Cirencester storage...

June 2025 Trustpilot logo 4.8 / 5 125 reviews

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